Mortgage Administration

Process monthly mortgage payments
Manage customer inquiries
Complete mortgage statements
Manage short-term arrears
Follow up on payouts past due; resolve client discrepancies and short payments; negotiate alternate payment arrangements;
Review loan and mortgage files and prepare a recommendation regarding the extension (renewal) or discontinuance (call loan) of the file.
Process renewals
Prepare the necessary documentation for mortgage renewals.
Follow-up with borrower, broker, underwriter to complete process
Prepare discharge statements and documentation;
Update and maintain various reports for tracking purposes;
Investigate problems with Tax bills, escalations, late penalties;
Special Project as Required